Support
How can we help?
Email support@tekraid.com and a real person will get back to you within 1 business day. It helps to include your store's .myshopify.com address and which app you're asking about.
Common questions
How do I install Tekraid Reorder?
From the Shopify App Store, once the listing is live. Every plan starts with a 14-day free trial.
How fast do you reply?
Within 1 business day at support@tekraid.com.
How are purchase orders sent to suppliers?
Either from inside Tekraid Reorder on any plan, where we email the PO for you only when you click Send (from your own verified domain, or from po@mail.tekraid.com with Reply-To set to you), or from your own email, where the app opens a pre-filled message and you hit send.
How does billing work?
All charges go through your Shopify bill. We never ask for a card directly.
How do I cancel?
Cancel your plan in the app, or uninstall it. Shopify stops the charges.
What happens to my data when I uninstall?
We stop processing right away. Shopify sends us a deletion request 48 hours later, and we permanently delete your store's data. Backups age out within 30 days.
Can you change my store or my products?
Tekraid Reorder only ever adds stock when you mark a purchase order as received. It doesn't edit products.
When will Offers, Trade, Profit, or Exchange launch?
No dates yet. Email us and we'll let you know when one is ready.
I want my data exported or deleted.
Email support@tekraid.com from your store's contact address and we'll take care of it.